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The Program Manager plans, organizes, directs, and manages all aspects of a mid to large scale recognized organizational program. Provides leadership, guidance, and direction for day-to-day program operations and administrative activities, including the authority to make independent decisions regarding program operations, administration, and governance. Leads and/or contributes to the short-term and long-term strategic planning, design, development and implementation of program objectives, processes and standards. May supervise staff as it relates to the overall program's management.

What are the Primary Duties and Responsibilities?

• Oversees and/or manages the assigned program and has authority for day-to-day operations & administration. May be responsible for program development or expansion. Plans and implements program operations, determines and develops governance, processes and/or guidelines, coordinates program activities and timelines, and determines and organizes resources to meet program objectives.
• May identify program participants and lead cross-functional teams in the administration, maintenance or expansion of the program.
• Works with internal and external key groups including other departments, organization leaders, representatives from external agencies/organizations to provide guidance, resolve issues, grow the program, and/or implement processes and/or solutions. Identifies and defines any logistics, action items, changes, or information needed to effectively manage the program.
• Identifies growth opportunities and further efficiencies that impact the program and/or departments success and aids in development of strategic plans to achieve objectives. Evaluates feasibility, forecasting financial impact and providing recommendations or making decisions to support program success. Connects with key partners to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance.
• Researches and analyzes data for evaluating performance of program or program operations, including quality assurance and trends. Makes recommendations to leadership and/or implements program changes based on findings. Provides data and/or summary findings to program participants, stakeholders, leadership, and/or cross-functional teams.
• Evaluates requests for program exceptions or changes, and determines response, raising up as necessary.
• Assesses communication & training needs, develops and implements any applicable communication, education, training, on-boarding and/or mentorship pertaining to the program. Provides frequent communication to departments and leaders across the organization. Notifies relevant parties of any program changes. May work with cross-functional teams across multiple departments to develop communication and training materials.
• In conjunction with leadership, responsible for planning, monitoring, and managing program fiscal budgets and financials, and resolves or escalates issues.
• Maintains data system integrity and ensures quality assurance measures are followed based on departmental standard operating procedures. May provide ad hoc reporting to support recommendations observed through trend analysis for future planning and enhancements.
• Monitors program to ensure appropriate governance & program compliance with local, state and federal laws; accreditation, professional and regulatory agency standards and licensure requirements. Maintains staff and compliance with organizational policies and procedures.
• May manage staff and/or lead the work of others.

Education & Experience Requirements:

• High School Diploma / GED required. Bachelor's Degree in Healthcare, Management, Business or related field preferred.
• Five (5) years of management, program or project management, or related experience required.