Remember when you said you wanted to make a difference? Here is your chance.

The Program Manager plans, organizes, directs, and manages all aspects of a recognized organizational program/center. Provides leadership, guidance, and direction for day-to-day program operations and administrative activities, including the authority to make independent decisions regarding program operations, administration, and governance. Leads and/or contributes to the short-term and long-term strategic planning, design, development and implementation of program objectives, processes and standards. May supervise staff as it relates to the overall management of the program.

Note: A program/center is an ongoing organizational initiative with defined objectives and scope, but without a defined end or completion date.

Primary Duties and Responsibilities

• Oversees and/or manages the assigned recognized organizational program and has authority for day-to-day program operations and administration. May be responsible for program development or expansion. Plans and implements program operations, determines and develops governance, processes and/or guidelines, coordinates program activities and timelines, and determines and organizes resources to meet program goals and objectives.
• May identify program or center collaboration opportunities to promote research and knowledge across disciplines
• Lead cross-functional teams in the administration, maintenance or expansion of the program.
• Interfaces with internal and external key stakeholders including other departments, leaders across the organization, representatives from external agencies/organizations in the management of the program to provide guidance, resolve issues, grow the program, and/or implement processes and/or solutions. Identifies and defines any logistics, action items, changes, or information needed to effectively manage the program.
• Identifies growth opportunities and further efficiencies that impact the program and/or departments success and aids in development of strategic plans to achieve objectives. Evaluates feasibility, forecasting financial impact and providing recommendations or making decisions to support the success of the program. Interfaces with internal/external stakeholders to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance.
• Researches and analyzes data for evaluating performance of program or program operations, including quality assurance and trends. Makes recommendations to leadership and/or implements program changes based on findings. Provides data and/or summary findings to program participants, stakeholders, leadership, and/or cross-functional teams.
• Evaluates requests for program exceptions or changes, and determines response, escalating as necessary.
• Assesses communication and training needs, develops and implements any applicable communication, education, training, on-boarding and/or mentorship pertaining to the program. Provides regular communication to departments and leaders across the organization. Notifies stakeholders of any changes to the program. May work with cross-functional teams across multiple departments to develop communication and training materials.
• In conjunction with leadership, responsible for planning, monitoring, and managing program fiscal budgets and financials, and resolves or escalates issues.
• Maintains data system integrity and ensures quality assurance measures are followed based on departmental standard operating procedures. May provide ad hoc reporting to support recommendations observed through trend analysis for future planning and enhancements.
• Monitors program to ensure appropriate governance and program compliance with local, state and federal laws; accreditation, professional and regulatory agency standards and licensure requirements. Maintains staff and program compliance with organizational policies and procedures.
• May manage staff and/or lead the work of others.

Department-Specific Responsibilities

• Works independently and in coordination with CBSC leadership, researchers, and administrators on supporting complex initiatives and activities to advance the goals of CBSC, including but not limited to planning and evaluation, metrics and data viszualization, marketing and communications, and scientific writing support, etc.
• Oversees the development, refinement, and maintaining of databases, analytics, dashboards, and reports using available reporting tools (e.g., SQL/JasperSoft, REDCap), for a wide range of external and internal reports, program meetings and retreats, grant applications, and other research related activities; metrics and analytics include but are not limited to the NIH/NCI-sponsored P01 program project grant (PPG) activities, fundings and contracts for members and trainees, peer-reviewed publications for members and trainees, current education or career outcomes status for trainees longitudinal collection of the data described above for trainees, etc.
• Guides CBSC Administration and Leadership in identifying, developing and maintaining tracking and reporting mechanisms..
• Lead, manage, and coordinate philanthropic development.
• Provides oversight of administrative and project management support for implementation of software related to CBSC metrics and other reporting activities (e.g., publications, grants, patents, trainees, program evaluations, etc.). Coordinates with EIS or other units as needed.
• Monitors and optimizes performance of the databases; plans for backup and recovery of database information and establishes guidelines for archiving data and maintaining archived data.
• Monitors progress toward completion of assigned tasks. Ensures that reports and recommendations are submitted in a timely manner. Follows up with implementation as appropriate.
• Manages human resource administrative activities. Responsible for performance evaluation, timecard approval, time-off requests, new position requests, new employee on boarding, terminations, grant tracking and other duties.
• Develops and maintains user manuals and standard operating procedures for any information systems used and all metrics reporting. Work with subject matter experts as needed.
• Manages and triages service requests, invoicing, and reporting.
• Oversees the execution of events including seminars, educational programs, program meetings, Advisory Group meetings)
• Works closely with RGS to ensure proper monitoring, budgeting, compliance, and reporting associated with grants/projects.
• Performs other duties as assigned or required by management.

Required:

• High School Diploma or GED.
• Minimum of five (5) years of experience in Management, Program Management, Project Management, or a closely related field.
• Minimum of three (3) years working directly with professors, doctors, or other academic/clinical professionals.

Preferred:

• Bachelors or Post-graduate degree in Management and/or Communications.

Project and Research Focus:

• Experience supporting fundraising initiatives and management-related projects.
• Strong background in organizational leadership and resource development.

Soft Skills and Team Dynamics:

• Proven ability to collaborate effectively with highly trained professionals as well as members of the general community.
• Strong interpersonal, communication, and relationship-building skills.
• Flexibility, professionalism, and the ability to navigate complex, multidisciplinary environments.