The Clinical Operations Coordinator II, RN reports to the Manager of Clinical Operations. Will work independently and collaboratively with the operational leadership and clinical staff to promote quality care and ensure consistency in clinical practices as they relate to regulatory standards, policies and procedures. In collaboration with the clinical leadership team and other departments, will provide support and appropriate direction (within scope) for patient care activities in accordance with organizational goals and objectives as advised. Is responsible for assisting with clinical quality, staff education and administrative functions. Will promote quality care and ensure consistency in clinical practices. The position is a combination of clinical (direct care) and administrative responsibilities. Will assists in developing and reviewing clinical competencies, policies and procedures, coordinating New Hire and annual clinical skills validations, providing nursing education as it relates to the best standard processes and/or evidence-based practices in Ambulatory Care, as well as actively improving the patient experience

• Provides direct patient care as needed within scope of RN license.
• Supports and coordinates flu vaccines to employees per protocol. Provide appropriate planning and management of employee and patient flu vaccination program.
• Ensures staff are able to safely perform clinical duties by assessing their skill level within the scope of the RN and the LVN licenses and within the scope of MA and Techs.
• Conducts rounding and mentoring to clinical staff during office visits.
• Manages employee assignments to informative modules in HealthStream (online education system), RedCap and any other online informative platforms as needed. Developes clinical skills training materials. Presents educational material to employees during in-services, employee training in clinical skills, processes and procedures per CSMCF policies.
• Monitors staff compliance with professional licenses and certifications including CPR certifications. Trains and coaches employees in CPR if required.
• Acquires and maintains knowledge of CSMCF infection control standards and supports and monitors clinical staff in upholding these standards. Trains employees in infection control practices as outlined in the policies and procedures.
• Performs pre-employment testing on new applicants per CSMCF policy.
• Provide support to all clinical and operations employees during regulatory audits.
• Act as a resource and encouraging partner to operations management and leaders throughout the organization.
• Assists in developing new quality initiatives and projects to improve patient care. Develop and write new policies and procedures. Develop presentations for staff education on CSMCF policies, procedures and processes.
• Develops tracer tools for employees to use in the clinical setting to supervise patient safety and adherence to organizational policies and procedures.
• Trains employees on how to scribe in a clinical environment.
• Assists with abstraction projects. Audits abstraction projects to insure quality control and ensuring abstractors perform quality abstractions of patient information (i.e.: audit abstracted medical records to maintain quality standards). May assist in abstracting patient information.
• Analyzes tracks and reports on data metrics as advised. Initiates, conducts and completes a nursing improvement or performance improvement project with approved metrics.
• Supervises other employees in the department, provide feedback and counseling, complete performance evaluations, and coach and mentor if required.

Education:

Bachelor's of Nursing degree required. Master's degree preferred.

License/Certification:

RN California State License required.

Basic Life Support (BLS) from American Heart Association or American Red Cross required.

Experience:

Four (4) years of working experience in an acute care or ambulatory nursing setting required. One (1) year of demonstrated expertise in nursing education required.