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Job Description

The Clinical Operations Team Leader will share the responsibility of leading and coordinating key functions in the day to day operations of the department or assigned support services area. This role will coordinate staffing coverage, ensure regulatory requirements are met, support with quality improvement projects, and may assist with HR related processes. They perform at an advanced level and assume responsibility and accountability for area specific workflow, process improvement, productivity and daily staff efficiency. Additionally, they support departmental goals and objectives and successfully adapt to change. The Team Leader will identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the office Supervisor and/or leadership; as well as serve as the contact or resource person on department information and materials by other departments, patients, patient families, and/or customers. In collaboration with leadership, the Team Leader will engage in decision-making on support services departmental matters that support clinical and/or office operations.

• Leads staff including, but not limited to, performance of day-to-day staff responsibilities and department operations. Coordinates the daily work and direct staff to ensure area maintains effective and efficient workflow. Organizes and coordinates staff scheduling and/or assignments, and distribute work accordingly.
• Identifies and resolves daily non-clinical issues related to patients, clinics, and/or office needs. Performs crucial conversations and confrontations and appropriately uses the chain of command to manage staff. Acts on customer requests and complaints in an appropriate manner.
• Acts as a resource, contact and/or liaison when information or materials are needed by internal and external customers, patients and others.
• Ensures appropriate orientation, training and development of staff, new hires and/or students. Facilitates cross-training of staff as needed/required.
• May monitor and maintain ordering, maintenance, and inventory of office equipment and supplies.
• Facilitates and enforces changes in department standards and policies using recognized, detailed criteria and departmental guidelines. Maintains through knowledge and understanding of area(s) of responsibility and provides guidance to staff.
• Creates and maintains positive work environment through effective communication, participatory management style, knowledge and referral of appropriate and available resources.
• May serve as a resource to staff in resolving non-clinical technical and procedural problems, adhere to regulatory requirements and provide computer systems support, as needed.
• May produce/process reports regarding revenue information to department leadership. May also assist with reports on trends which have occurred and makes initial projections on trends based on this information.
• Collaborates with physicians and clinical staff to ensure procedures and processes promote operational efficiency and patient satisfaction.
• Oversees, and as needed, performs administrative functions to include answering and triaging telephone calls, chart preparation, check-in, filing, appointment scheduling, referral processing, and check-out.
• Provides guidance to staff in handling raised patient issues related to administration (billing, scheduling, registration, etc) to resolve problems. Handles raised issues.
• Coordinates and serves as a resource to staff resolving operational issues including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.

Qualifications

Education:

High school diploma/GED required. Associate degree/college diploma in Business Administration, Health Sciences or other related field preferred.

Experience:

Two (2) years of Support Services, Clinic, Hospitality and/or customer service experience. Preferably in a Hospital/Health Care environment required. Four (4) years of experience highly preferred.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.