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What will I be doing in this role?

The Supervisor, Operations conducts the daily oversight of the administrative and clinical operations of assigned practices, departments, and/or programs to meet the needs of physicians, patients, and staff and support the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation.

Department-Specific Duties and Responsibilities include the following, but are not limited to:

• Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as a key resource for staff and physicians in support of these requirements.
• In collaboration with the Operation Manager, develops business and operations plans for assigned areas, programs, and services; Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue improvement.
• Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and being responsible for building maintenance.
• Adheres to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, and disposal of records.
• Maintains equipment by planning equipment procurement and maintenance; evaluating products, service, and warranties.
• In collaboration with department leadership, establishes patient care processes and workflows. Assists with the development of procedures that support the quality and timely support patient care services. Ensures appropriate physician, locum, allied health professional, technician, and staff coverage for all areas; Participates in the design and supports the operational implementation of organizational new workflows, processes, programs, and technologies.
• Maintains appropriate quality control programs and partners proactively with risk, quality, and clinical services departments to ensure continuous monitoring and improvement in the provision of clinical services.
• Functions as a key resource for staff and physicians in the utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system-related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements.
• Based on assigned responsibilities, supervises all employees in areas of oversight, including administrative, clinical, and technician staff; In conjunction with the executive and medical leadership, provides direct supervision of physician extenders; Assesses qualifications and interviews candidates, assumes responsibility for the assessment and improvement of competencies, work assignments, and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, and terminating employment; Partners with appropriate departments in the execution of these duties (e.g. clinical services, risk, quality, human resources).
• Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.
• Serve as a project management resource for onboarding of new providers and practices to CSMN by coordinating various workstreams across departments and partners (billing, contracting, information technology, etc.), running meetings, leading all aspects of and reporting out on project status and progress, adhering to project timelines, identifying issues, and serving as a subject matter authority on the overall onboarding process. May require site visits where flexible access to transportation is needed.
• Collaborates to problem solve and make decisions to achieve desired outcomes.
• Establishes effective working relationships with cross-functional team(s).
• Responds timely, effectively, and in an appropriate manner.
• Cultivates and maintains strong customer relationships and rapport with partners and/or business groups.
• Plans and leads the work of staff to ensure goals and objectives are completed within established budget and goals are met.
• Responsible for hiring, onboarding, managing schedules, personnel actions, performance reviews, and performance improvement plans.
• Coordinates the day-to-day work of employees, assigns work, ensures tasks are completed and goals are met.

Requirements:

High School Diploma/GED required. 
Bachelor’s Degree or progress toward completion preferred. 
Three (3) or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office management and/or supervisory experience, or equivalent education and experience is required.

Experience/Skills we are seeking:

•    Proven track record of leading and managing people, including selecting, developing, motivating, and retaining.
•    Fiscal leadership skills and proven track record to prepare, monitor and control budgetary expenses and generate increased efficiency and revenues.
•    Ability to ensure effective collaboration and teamwork across organizational units.
•    Knowledge of regulatory, reimbursement, legal and policy issues as they relate to operational management.
•    Proven track record with customer service, training, and ability to motivate others to effect positive change.
•    Strong digital literacy, experience with Microsoft Office, IDX, CS-Link or other computerized practice management and EMR systems.
•    Contributes to the achievement of high performing teams throughout the organization and in own areas of responsibility; Shares information, resources, and ideas; Assists in integrating new staff into these values through mentoring and coaching; Recognizes the need for extra assignments and volunteers to take them on.
•    Demonstrates effective communication (written, verbal, non-verbal, and electronic) when dealing with patients, families, physicians, staff, and colleagues.