Job Description
The Operations Supervisor is responsible for the daily oversight of the administrative and clinical operations of assigned practices, departments, and/or programs to meet the needs of physicians, patients, and staff and support the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation.
Duties and Responsibilities:
- Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as a key resource for staff and physicians in support of these requirements.
- In collaboration with the Operation Manager, develops business and operations plans for assigned areas, programs, and services. Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue improvement.
- Maintains facilities by planning space allocations, layouts, and floor moves. Arranging for and supervising building maintenance.
- Adheres to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer, and disposal of records.
- Maintains equipment by planning equipment procurement and maintenance. Evaluating products, service, and warranties.
- In collaboration with department leadership, establishes patient care processes and workflows. Assists with the development of procedures that support the quality and timely support patient care services. Ensures appropriate physician, locum, allied health professional, technician and staff coverage for all areas. Participates in the design and supports the operational implementation of organizational new workflows, processes, programs, and technologies.
- Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in the provision of clinical services.
- Functions as a key resource for staff and physicians in the utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system-related issues, identification of opportunities for improvement and implementation of key systems and system and workflow improvements.
- Based on assigned responsibilities, supervises all employees in areas of oversight, including administrative, clinical, and technician staff. In conjunction with the executive and medical leadership, provides direct supervision of physician extenders. Assesses qualifications and interviews candidates, assumes responsibility for the assessment and improvement proficiencies, work assignments, schedules, orienting, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment. Partners with appropriate departments in the execution of these duties.
- Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.
Qualifications
Education:
High school diploma/GED required. Bachelor's degree or progress toward completion preferred.
Experience:
Three (3) or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office management and/or supervisory experience, or equivalent education and experience required.
About Us
About the Team
Req ID : 3630
Working Title : Operations Supervisor - Santa Monica Orthopedic & Sports Medicine Group (Tarzana)
Department : Tarzana Ortho
Business Entity : Cedars-Sinai Medical Care Foundation
Job Category : Clinical Operations
Job Specialty : Clinical Operations
Overtime Status : EXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $31.44 - $48.73
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)