The Director, Clinical Operations is responsible for organizing, directing, and overseeing all aspects of care delivery, care planning, hospital/partnership management and the achievement of key performance metrics for a geographic area or service line. In addition, the Director oversees the daily operations as well as clinical processes and procedures across the assigned multiple outpatient sites of the Cedars-Sinai Medical Network. This role is responsible for management of operational programs and services, financial oversight and staff management. Serves as liaison with the local hospital leadership teams, medical staff, ancillary departments and other personnel to ensure patient advocacy. This position works collaboratively with the operational management team to ensure optimal clinical operations with a lens on clinical quality and patient safety, and the efficient and effective functioning of clinical processes across specialties and programs. The Director plays an important role in the development and evaluation of new models of care and the establishment of new specialties, procedures and practice sites and well as being responsible for ensuring high quality care across the continuum of care.
Primary Duties & Responsibilities
- Direct and oversee the clinical operations and management of the CSMN owned and operated medical clinics ensuring efficient operations, while maintaining a high level of service and maximizing productivity and overall performance.
|
- Plans, coordinates, implements and monitors projects and initiatives relating to operations, and ensures they are consistent with strategic mission.
|
- In collaboration with operational and medical leadership, establishes effective patient care processes and workflows. Develops and supports policies and procedures that support the provision of quality and timely patient care services
|
- Maintains appropriate quality control programs and partners proactively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical and ancillary services, and infection prevention.
|
- Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains clinical staff compliance with health system and Foundation policies, procedures and protocols.
|
- Understands and supports the business requirements and fiscal structure, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
|
- Proactively manages change, including the transitions into new clinical spaces or the implementation of new programs.
|
- Assumes fiscal responsibility for the geographic area and managed clinics, including budget preparation, expense control and revenue enhancement. In collaboration with Executive management and operational team, develops business and operations plans for assigned areas, programs and services
|
- Directs the coordination/integration of outpatient services between the hospital, clinical departments and across the continuum of care and directs the continuous improvement of all clinical practices, services and operations by design and implementation of systems, processes and methods to evaluate and improve patient care.
|
- Assists the Vice President, Operations in the development, coordination and implementation of the geographic area budget, business plans and operational activities including clinician/ops review to drive clinical and financial performance
|
- Manages relevant hospital partnerships and act as single point liaison to the hospital leadership team including ongoing participation in senior management meetings
|
- Works closely with central departments to ensure that issues impacting the geography that involve central departments are resolved effectively and timely. Partners with service line leadership to promote best practices and standards.
|
- Participates in community relations activities to enhance the image and reputation of the organization. May represent the organization in activities involving leaders in business, government, labor, the community at large, health plan members and health care providers in the IPA.
|
- In partnership with the Strategy Department and Business Development develop and executes market growth strategies for the geography including acquisitions. This includes evaluating opportunities, making recommendations, and overseeing the implementation of new clinics and changes to existing services.
|
Education
Minimum Requirement - High School Diploma/GED
Preferred Requirement - Bachelor's Degree - Healthcare Administration, Public Health, Business Administration, Science in Nursing, and/or related.
Preferred Requirement - Master's Degree - Healthcare Administration, Public Health, Business Administration, Science in Nursing, and or related.
Work Experience
2 - Years of Experience - Preferred Requirement - Ambulatory experience.
7- Years of Experience - Minimum Requirement -Leadership in healthcare industry. Ambulatory clinic/medical office experience, preferably in a multi-specialty medical group setting, previous medical office management preferred. Billing experience advantageous.
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.
Req ID : 5510
Working Title : Operations Director, MN Clinical Operations
Department : Operations
Business Entity : Cedars-Sinai Medical Care Foundation
Job Category : Clinical Operations
Job Specialty : Clinical Operations
Overtime Status : EXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $75.52 - $128.39
