Remember when you said you wanted to make a difference? Here is your chance.

The Senior Manager, MN Clinical Ops is responsible for the planning, organizing and managing of assigned areas. Works closely with leadership and physician management in the centralized infrastructure development and operations for a specific specialty, regional program or department. The Senior Manager, MN Clinical Ops plays an important role in coordinating the strategic planning, program and policy development for multiple sites to insure successful implementation and monitoring. Ensures department supports the needs of patients, physicians and staff and implements process improvement initiatives.

Job Duties & Responsibilities:

• Manages the administrative and clinical services for one or more physician office sites.
• Plans, coordinates, implements and monitors projects and initiatives relating to operations, and ensuring they are consistent with strategic mission.
• Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols.
• Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
• Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement. Develops business and operations plans for assigned areas, programs and services in collaboration with Director.
• Establishes effective patient care processes and workflows in collaboration with other leaders. Develops and supports policies and procedures that support the provision of quality and timely patient care services.
• Maintains appropriate quality control programs and partners proactively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical services.
• Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements.
• Supervises employees, including administrative, clinical, technician and health information staff.
• Hires candidates, assumes responsibilities for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment.
• Ensures daily staffing of all areas of responsibility, including volunteering of services when qualified in situations of inappropriately lean staffing. Ensures own knowledge of staff processes to facilitate all necessary human resources efforts. Participates in selecting outside sources for needed services and provides review and oversight for those services.
• Supports organizational restructuring, new workflows, processes, programs and technologies within a department and in conjunction with multiple departments or specialties.
• Manages change, including the transitions of new physicians and programs; develops specific transition plans to ensure successful implementation.
• Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement.

Education:

High School Diploma/GED required

Bachelor's Degree in Nursing, Business or Healthcare Administration preferred

License/Certification:

Basic Life Support (BLS) from AHA Healthcare Provider Certified preferred

Ambulatory Care Nursing -AAACN Certification preferred

Experience:

Eight (8) years of experience in healthcare management or related field required.

Three (3 ) years of experience in business planning, performance improvement, data analytics, and healthcare operations preferred.