Job Description
Grow your career at Cedars-Sinai!
At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have great resources to do something incredible—for yourself, and for others
What will you be doing in this role?
The Lobby Services Associate performs a full range of customer service duties to ensure that visitors are greeted and provided all information vital for efficient patient and visitor experience.
Job Duties and Responsibilities:
- Provide information, wayfinding tools and literature to visitors. Answer and direct phone calls and route inquiries to other departments in the organization or supervisor as appropriate. May collaborate with other departments and/or resources to ensure a positive visitor experience.
- Greet and work with all visitors as they arrive or exit. Acquires vital information to provide appropriate informative assistance back to all visitors, including securing transportation.
- Ensure that visitors and/or patients reach their destination by providing directions, instructions and/or directly escorting them safely across the campus.
- Maintain lobby and/or office area by ensuring all informative literature is available and that area is kept clean and professional.
- Conducts screening protocols in alignment with CDC and CDPH guidelines.
- Processes visitors according to current visitation guidelines utilizing visitor management software program.
- Conducts patient lookups utilizing CS Link.
- Provides patient escorts for procedure patients.
- May help triage patients according to organizational guidelines.
Qualifications
Education:
- High School Diploma/GED - required
Experience:
- One (1) year of customer service and/or front desk experience required.
- Three (3) years of experience preferred.
Req ID : 5054
Working Title : Lobby Services Associate - Full Time
Department : Lobby Services
Business Entity : Cedars-Sinai Medical Center
Job Category : Administrative
Job Specialty : Customer Support
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $21.00 - $28.05
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)
