Remember when you said you wanted to make a difference? Here is your chance.

Job Description

Ready to make a difference in the lives of others? Join our world-class Genetic Counseling team!

Learn more about the Center for Genomic Medicine: https://www.cedars-sinai.org/newsroom/cedars-sinai-named-rare-disease-center-of-excellence/

The Genetic Counseling Assistant (GCA), following established practices, policies, and guidelines, provides administrative and clinical support to genetics providers at Cedars-Sinai. The GCA functions as a liaison with interdepartmental members, patients, referring providers, health insurance providers, and genetic testing laboratories. Duties may include: answering incoming telephone calls; scheduling and authorizations for appointments; coordination of genetic testing and specimen collection; triaging emails and faxes; scanning records; and data entry and maintenance of databases. Applies a detailed knowledge of the areas of assigned responsibility, and general knowledge of the department and its interrelation with the larger Health System organization. Ensures the timely completion of work assignments in accord with established timelines. Performs other related duties as assigned.

Primary Duties and Responsibilities

• Assists with communicating genetic test results (e.g., reclassifications, negative results, and other result notifications) under the direction of the genetics provider and documents these encounters in CS-Link.
• Monitors genetics inbox, phone line and Biscom e-faxes and responds when appropriate or triages to the appropriate team member.
• Assists with patient communications, including coordination of follow-up appointments and communications regarding updated clinical recommendations, testing or program information.
• Supports patients in completing medical and family history questionnaires.
• Follows up with referring provider offices, patients, and clinical staff to obtain missing medical records, family history, genetic testing results, or other information needed to facilitate genetic evaluations/assessments. Gathers and delivers clinical reports for provider review, prepares correspondence as appropriate, ensures medical documents are uploaded in the electronic health record, and serves as a resource for patients and internal departments.
• Completes online genetic testing requisitions and supporting documentation for commercial and institutional laboratories, including submitting prior authorization requests, tracking authorization status, communicating determinations to the care team, and assisting with appeals as appropriate while ensuring compliance with Cedars-Sinai policies and applicable healthcare regulations.
• Schedules and coordinates patient appointments effectively to ensure efficient patient flow. Provides scheduling support across clinics and programs as needed.
• Coordinates specimen collection, processing, shipment, and tracking for genetic testing, including laboratory coordination. Monitors inventory of genetic testing kits and supplies.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients and clinical teams. Responsible for following CSMC and HIPAA confidentiality guidelines while performing all duties.
• Provides administrative support to genetics colleagues in the development and maintenance of patient education materials.
• Scans records into CS-Link and sends records to patients or referring providers as requested.
• Collects and sorts mail and prepares Fedex packages.

Teamwork/Customer Relation Responsibilities

• Establishes effective working relationships with cross-functional teams.
• Shares knowledge, time and expertise to assist other members of the team.
• Cultivates and maintains strong customer relationships and rapport with stakeholders and/or client groups.
• Ensures practices and procedures are inclusive of interpersonal and cultural diversity.
• Identifies and responds appropriately to both internal and external customer needs utilizing available resources.
• Responds timely, effectively and appropriately to deliverables.

Qualifications

Education, Experience & Skills Requirements:

• Associate's Degree/College Diploma required. Bachelor's Degree preferred.
• One (1) year of administrative or clinical support experience in a healthcare setting preferred.
• Genetic Assistant Training Program preferred within 180 days of hire.
• Experience working in a genetics, specialty care, or laboratory environment strongly preferred.
• Experience using Epic or another electronic health record (EHR) system preferred.
• Experience interacting with patients, providers, and multidisciplinary clinical teams preferred.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 915 licensed beds, 2,993 physicians, 4,700+ nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.