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Job Description

Grow your career at Cedars-Sinai!

Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report’s “Best Hospitals 2025-2026” rankings. When you join our team, you’ll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.

We take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically varied community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

Under the supervision of the Supervisor or Above, the Lead Support Services will share the responsibility of leading, supervising and coordinating key functions in the day to day operations of the department or assigned support services area. This role will coordinate staffing coverage, ensure regulatory requirements are met, support with quality improvement projects, and may assist with HR related processes. Perform at an advanced level and assume responsibility and accountability for area specific workflow, process improvement, productivity and daily staff efficiency. Support hospital and departmental goals and objectives and successfully adapt to change. The Lead will need to identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the office Supervisor and/or leadership; as well as serve as the contact or resource person on department information and materials by other departments, patients, patient families, and/or customers. In collaboration with leadership, the lead will engage in decision-making on support services departmental matters that support clinical and/or office operations.

• Lead and oversee staff including, but not limited to, performance of day-to-day staff responsibilities and department operations. Coordinate the daily work and direct staff to ensure area maintains effective and efficient workflow. Organize and coordinate staff scheduling and/or assignments, and distribute work accordingly.
• Identify and resolve daily non-clinical issues related to patients, clinics, and/or office needs. Perform crucial conversations and confrontations and appropriately uses the chain of command to manage staff. Act on customer requests and complaints in an appropriate manner.
• Act as a resource, contact and/or liaison when information or materials are needed by internal and external customers, patients and others.
• Ensure appropriate orientation, training and development of staff, new hires and/or students. Facilitate cross-training of staff as needed/required. Provide coaching and performance feedback as appropriate.
• May monitor and maintain ordering, maintenance, and inventory of office equipment and supplies.
• Facilitate and enforce changes in department standards and policies utilizing recognized, documented criteria and departmental guidelines. Maintain through knowledge and understanding of area(s) of responsibility and provide guidance to staff.
• Create and maintain positive work environment through effective communication, participatory management style, knowledge and referral of appropriate and available resources.
• May serve as a resource to staff in resolving non-clinical technical and procedural problems, adhere to regulatory requirements and provide computer systems support, as needed.
• May be responsible for the administration of HR or personnel processes/transactions and accounting/budget Issues. May be involved in the preparation of budgets.
• May produce/process reports regarding revenue information to department leadership. May also assist with reports on trends which have occurred and makes initial projections on trends based on this information.

Qualifications

Educational & Experience Requirements:

• High School Diploma/GED, (Minimum)
• Assoc. Degree/College Diploma, Business Administration, Health Sciences or other related field. (Preferred)

Work Experience:

• 2 years Support Services, Clinic, Hospitality and/or customer service experience. Preferably in a Hospital/Health Care environment. (Minimum)
• 4 years Support Services, Clinic, Hospitality and/or customer service experience. Preferably in a Hospital/Health Care environment. (Preferred)