Job Description
Job Summary: Under the directions of the Central Transportation Services and Management team, serves as an information/problem resolution resource to the medical center within the call center. Displays an ability to learn and efficiently navigate computerized work order maintenance program, utilize 2-way radio, ACD telephone system, Word and Excel files to effectively and efficiently process and retrieve needed information in a timely and accurate manner. Capable of handling high call volumes in emergency situations while keeping in line with Department’s policies and procedures. Accurately and comprehensively create and dispatch computerized work orders. Ability to focus on live data updates and logically schedule representatives to immediate service calls involving patient care. Should be able to learn and recall locations of various areas and departments throughout the medical center. Displays excellent communication and customer service skills, good follow up skills and is capable of working all shifts. Utilizes proper telephone etiquette when assisting customers, triaging calls and providing information yet maintain patient confidentiality. Must be able to lift and put away office supply shipments as they are received such as: cartons of paper, boxes of files, and other miscellaneous supplies utilized to ensure efficient productivity. Must be able to sit or stand in one spot the majority of the working hours. Adheres to all Hospital and departmental policies and procedures and complies with JCAHO and other regulatory agencies in all work performed.
Qualifications
Educational Requirements:
• High School Graduate required. Two years of College coursework / degree with courses in business, accounting, computer operation and applications preferred.
Experience:
• One to two years’ experience in a call center or as a dispatcher.
• Ability to type proficiently (45-60 WPM). Ability to edit material and ensure correct punctuation, spelling and grammar.
• Ability to perform simple mathematical calculations.
• Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills).
• Must additionally possess a working knowledge of word processing, spreadsheets, presentation development, E-mail browsers and on-line reporting.
• Knowledge and understanding of the organization, functions, policies and procedures of the Department, and the interrelationship with the larger Cedars-Sinai Health System, and the ability to apply the knowledge to the work of the office.
• Experience demonstrating the ability to handle multiple tasks frequently with short time lines, to prioritize and organize work, and to complete assignments in a timely, accurate manner.
• Must pass computer proficiency assessment scores for MS Office: Word, Excel, and Editing & Proofing within Proficient range (2.51-3.50). Education and relevant job experience will be reviewed to assess for final consideration if scores are under benchmark for proficiency.
• Must be able to perform duties in all areas of the medical center and health system.
• Must be able to perform duties in a fast paced, high volume environment with frequent interruptions.
• Vision sufficient to work at a computer, hearing sufficient for telephone transactions. Light lifting (10 – 20 pounds) will occasionally be required. Sitting, standing and walking to all areas on the Medical Center Campus and adjacent buildings
Req ID : 6359
Working Title : Dispatch Call Center Associate Part Time
Department : Dispatch Call Center
Business Entity : Cedars-Sinai Medical Center
Job Category : Administrative
Job Specialty : Customer Support
Overtime Status : NONEXEMPT
Primary Shift : Night
Shift Duration : 10 hour
Base Pay : $21.00 - $29.46
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)
