Job Description
Grow your career at Cedars-Sinai!
When you join our team, you’ll gain access to our groundbreaking biomedical research facilities and advanced medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.
We take pride in hiring the best, most hardworking employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
What will you be doing:
The Credentialing Liaison is responsible for providing routine guidance/input to affiliated entities on the credentialing process to ensure the seamless and timely flow of information in order to meet deadlines. You will be the primary point of contact for all affiliated entities during the credentialing process, while also serving as a liaison for the affiliated entities, credentialing team, multiple departments and facility management. Delivers excellent customer service and multitasks to complete a range of administrative tasks within the technical platforms used by the organization. The Credentialing Liaison works cooperatively with the Credentialing Coordinator, Credentialing Control Analyst, and Management Team to ensure accurate communication of credentialing related information regarding appointment and reappointment is provided to the applicant.
- Ensures the completion of the credentialing process for affiliated entity applicants including but not limited to: provides an introduction and overview for all initial and reappointment applicants; sets credentialing process expectations for applicants; provides timely and professional communications regarding application status; seeks timely solutions to each inquiry, concern, and/or issues and completes all follow-up tasks and activities necessary to guarantee a timely resolution.
- Identifies and advances significant issues for management intervention.
- Coordinates with credentialing team to ensure submitted documentation is processed accurately and timely to maintain operational workflow.
- Cultivates and maintains strong customer relationships and rapport with applicants, multiple departments, and facility management.
- Maintains strict confidentiality in accordance with the organization’s data privacy requirements to protect the personal information of applicants.
- Ensures compliance with internal policies and procedures as well as with local, state and federal laws and regulations.
- Maintains and updates customer service tracking tool and credentialing software system.
- Participates in process improvement projects related to customer happiness.
- Liaises and facilitates technical support for practitioners experiencing difficulties during the credentialing process from applicant stage forward (includes Cedars-Sinai Network Access, Email, EMR Access, Lawson Profile, Password resets, etc.)
- Performs related functions for the department, as assigned by Management.
Qualifications
Experience Requirements:
Three (3) plus years’ experience as general administrative experience supporting a dept and/or unit.
Four (4) plus years of customer service center or call center experience preferred.
Educational Requirements:
High School Diploma/GED.
Bachelor degree in Business/Healthcare Administration, Communication Studies, or related field. (preferred)
#LI-Hybrid
Req ID : 7812
Working Title : Credentialing Liaison - Hybrid
Department : Centralized Credentialling Services
Business Entity : Cedars-Sinai Medical Center
Job Category : Compliance / Quality
Job Specialty : Credentialing & Licensure
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $31.36 - $48.61
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)
