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Patient Navigator - Cancer Center - 8-Hour - Full Time - Days
Job Description
In collaboration with the patient care team, the Patient Navigator works to remove the patient's barriers to care by identifying critical resources, helping navigate through health care services and systems, and promoting patient health. The Patient Navigator operates with a high level of autonomy providing care coordination and workflow processing as well as communication to the patient at all levels throughout their care, at the direction of the care team. The Patient Navigator will leverage understanding of specific practice specialty, physician and clinic needs to ensure all applicable documentation, verifications, authorizations and equipment/supplies are attained to effectively serve the patient needs. Pro-actively facilitates the process and effective communication on all levels through tactful and professional interaction. Uses knowledge of the clinic to resolve complexed issues and identify ways to increase patient satisfaction and outcomes. Provides advance level of non-clinical and administrative support to the staff, physicians, and patients. The Patient Navigator will be the subject matter expert and provide training to others and conducting training session(s) on new processes/workflows. Serves as an ambassador, change agent, quality champion, and mentor/resource.Qualifications
Education
- High School Diploma/GED - minimum
- Vocational/Technical Diploma Graduate of an accredited medical assistant program - preferred
- Bachelor's Degree In a healthcare-related field - preferred
Experience
- 3 years Support experience for a Medical office, ambulatory care facility or medical group practice - minimum
- 3 years Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion. - minimum
- 3 years Expertise in insurance contracts and payor requirements. - preferred
Licenses and Certifications
- Basic Life Support (BLS) by American Heart Association or American Red Cross
- Phlebotomy Certification CA - preferred CPT1
- Certified Registered Medical Assistant - preferred
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Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve Quality Care and Research—For All, By All.
Our compensation philosophy
We offer a competitive compensation package for our employees. The base pay range shown generally applies to the greater Los Angeles area and may vary based on work location. Our range takes into account the wide range of factors that are considered in making compensation decisions, including knowledge/skills: relevant experience and training, education/certifications/licensure; and other business and organizational factors. The base pay range does not include any incentive payments that may be applicable to a role. Pay Transparency Non-Discrimination Provision (PDF) .
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy.
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