Job Description
The Patient Liaison provides efficient, personalized, high-level services to patients to facilitate access to all institutional clinical services and ensure a positive patient/client experience. Serves as a designated patient and client navigator, ensuring timely access to services and providing information and resources to constituents of the program(s). Stay current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, paperwork, appointment/test/procedure scheduling and follow-up, and provides value-added personalized high touch services to ensure patient and client satisfaction.
Duties & Responsibilities:- Serves as liaison between Cedars-Sinai specialty programs, patients, clients, and vendors.
- Manages the care journey for patients, including but not limited to, ensuring patients receive copies of medical reports, physician instructions, follow-up appointments etc.
- Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all services that support the delivery of high-quality, patient-centric care.
- Partners with CS International in serving international patient needs.
- Coordinates with health plans, clients, and patients, to ensure appropriate coverage and authorization for rendered services.
- Collaborates with clinical team members to ensure the efficient patient experience.
- Maintains solid understanding of operational workflows and provides coverage when needed.
- Ensures that financial information is collected. Ensures that all patient and client questions, comments, concerns are answered.
- Scheduling appointments, follow-ups, surgeries, second opinions, labs and imaging for patients with appropriate doctors. Maintaining healthy relationships with physician offices so emergency appointments/requests can be handled in a timely manner.
Qualifications
Education:
High school diploma/GED preferred. Bachelor's degree preferred.
Experience:
Two (2) years of experience functioning in a concierge/liaison role or equivalent preferred. Three (3) of experience working in a health system preferred.
About Us
About the Team
Req ID : 9045
Working Title : Patient Liaison - Executive Health
Department : Executive Health
Business Entity : Cedars-Sinai Medical Care Foundation
Job Category : Patient Services
Job Specialty : Patient Relations
Overtime Status : EXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $29.37 - $45.52
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)
