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Adv Development Operations Program Administrator (Hybrid)

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Requisition # 3116

Job Description

Job Summary

The Program Administrator, Donor Relations, is responsible for supporting Donor Relations operations within Development. Responsible for the comprehensive administration of the donor recognition (courtesies/benefits) program and facilitation of stewardship touches and engagement items, while providing high-level customer service to enhance the overall donor experience. The Program Administrator will contribute to the strategic planning, design, development and implementation of program objectives, procedures, processes and standards. This role will work closely with other Development staff members and various stakeholders to ensure donor and program-related data integrity and effective donor communications. Additionally, they will be responsible for project management and for the administration of development programs. The ideal candidate will be detail-oriented, possess excellent organizational skills and have the ability to collaborate across various departments. They need to demonstrate the ability to manage multiple tasks efficiently while navigating competing priorities in a fast-paced environment. They need strong communication abilities, including writing, editing and proofreading. The candidate must work autonomously as well as be able to work seamlessly in a team development environment.

Primary Responsibilities 

  • Under the direction of the Senior Donor Relations Officer, responsible for the organization, tracking and execution of the Donor Relations programs related to donor recognition (courtesies/benefits) and stewardship and engagement, requiring a high level of customer service, diplomacy, and expertise.
  • Propose, develop and organize resources to meet program objectives and maintenance.
  • Manage day-to-day operations of the donor recognition (courtesies/benefits) program, including but not limited to program report maintenance and distribution, deliverables tracking, materials and package fulfillment, documentation, etc. Responsible for being onsite to execute various components of the program. Collaborate on proposed scope and/or process changes to the program.
  • Coordinate and execute on donor stewardship, including but not limited to ordering donor gifts, managing branded swag and greeting card inventories, facilitating broad-based/holiday stewardship touches, etc.
  • Support Principal Gift stewardship work, including but not limited to tracking custom stewardship action plans, maintaining data integrity, executing bespoke stewardship, etc. Research, gather and summarize data from various sources to evaluate program performance and/or program operations.
  • Support effective donor communication strategy, including but not limited to crafting correspondence, reviewing and editing collateral, assisting with sourcing publication and reporting content, managing processes for obtaining stakeholder approvals for various communications, etc. Responsible for producing quality written content for various materials and formats. 
  • Follow through on Donor Relations requests from Development Officers and Patient Relations. Provide follow-up to donors and prospects, as necessary, based on their need for information and support. Support training needs for Development partners.
  • Support maintenance of the donor database (Raiser’s Edge); ensure that information for assigned Donor Relations-related areas is kept current and up to date. Use donor database consistently and timely to track Donor Relations activities. Assist in the development of reports for Donor Relations projects and performance.
  • Support with planning, monitoring and managing Donor Relations programs’ fiscal budgets and financials; track supporting budget/financial files and documents.
  • Document and track project compliance for various donor-named entities.
  • Responsible for project management, coordinating activities and timelines, creating plans, and collaborating with staff, vendors and applicable community parties, ensuring that projects are delivered on-time and within scope. Responsible for developing or recommending process and improvement measures and determining if resources meet program objectives and needs.
  • Provide support for donor recognition events and various programs as needed.
  • Complete other duties and projects as assigned. 

Teamwork/Customer Relations Responsibilities

  • Collaborate to problem solve and make decisions to achieve desired outcomes
  • Cultivate and maintain strong customer relationships and rapport with stakeholders and/or client groups
  • Establish effective working relationships with cross-functional team(s)
  • Represent the company with external constituents
  • Respond timely, effectively and appropriately to deliverables

Qualifications

Education

HS Diploma/GED Required; Bachelor's Degree Preferred

Experience

3 years experience working in Development preferred

3 years progressive responsible administrative and strategic support experience preferred

2 years prior experience in a healthcare or higher education setting preferred

Experience with fundraising database (i.e. Raiser's Edge) preferred


Req ID : 3116
Working Title : Adv Development Operations Program Administrator (Hybrid)
Department : Adv Development Operations
Business Entity : Cedars-Sinai Medical Center
Job Category : Administrative
Job Specialty : Administrative
Overtime Status : EXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $35.25 - $54.64

Our compensation philosophy

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)

Diversity and Inclusion at Cedars-Sinai

We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).

Cedars-Sinai is an Equal Employment Opportunity employer.

Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)

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